Work Experience
Work Experience
• Maintained knowledge of and complied with established policies and procedures.
• Verified and updated patient health and insurance records and created patient charts in EMR System
• Managed, coordinated, and evaluated over forty physicians’ appointment calendars.
• Scheduled, cancelled, and rescheduled over sixty patient appointments per day.
• Corresponded with physicians, nurses, and coordinators to advocate for patient appointments.
• Processed referrals and patient voicemails.
• Answered patient questions around basic medical treatments and procedures.
• Calendar management for Director and supervisory team
• Payables and expense reporting
• Assisted with event planning for the company/campus.
• Collaborated with vendors to design and create branded products.
• Maintained a detailed inventory of merchandise and swag store. Fulfilled orders for swag requests.
• Managed and supervised the quality control process to ensure collaboration with management in increasing metric performance for a team of forty customer representatives.
• Organized and scheduled meetings for feedback sessions with phone representatives around time management protocols and metric standards
• Created and managed data in spreadsheets and reports
• Prepared documents for new promotions and company updates
• Sent daily email correspondence around metric trends and reporting.
• Spearheaded training and onboarding for new department team members
• Took inbound internal calls from reps to provide innovative solutions for complex customer issues.
• Completed national objective audits and outbound calling campaigns.
• Worked on internal tickets associated with unlocking mobile devices and researching missing handsets.
• Managed sensitive accounts, regarding cancelling or changing responsibility for account holders that were deceased.
• Oversaw fraud report findings and delivered resolutions to the experts.
• Advocated for customers and provided excellent customer service through quick and efficient resolutions.
• Met and exceeded metric goals and expectations.
• Assisted with onboarding new team members, this display of leadership led to a promotion.